Refund & Cancellation Policy

Effective Date: June 26, 2024 • Last Updated: August 2026 • Governing Entity: Bhatiserve Technologies Private Limited

1. Overview & Commercial Scope

Bhatiserve Technologies Private Limited ("Bhatiserve", "we", "us") delivers customized enterprise software engineering, payment API integrations, marketplace development, and digital technology services.

Because our services involve bespoke architectural planning, dedicated engineering hours, source code development, and cloud provisioning customized to each client's specific requirements, our refund and cancellation policies operate under the clear milestone frameworks outlined below.

2. Milestone-Based Engineering Projects

All custom software projects are governed by written Statements of Work (SOW) or Master Service Agreements (MSA) divided into defined milestone stages (e.g., Discovery & Wireframing, Architecture & API Development, Testing & Security Auditing, Production Deployment).

• Completed & Approved Milestones: Payments made for project milestones that have been reviewed, demonstrated, and approved by the Client are non-refundable, as they represent completed engineering effort and transferred deliverables.
• In-Progress Milestones: If a project is cancelled by the Client prior to the completion of an active milestone, the Client is billed only for actual engineering hours and infrastructure costs incurred up to the formal cancellation date. Any unexpended advance deposit for future uncommenced milestones will be refunded.

3. Cancellation Procedure

To initiate a formal project cancellation, the authorized corporate representative must submit a written cancellation request via email to admin@bhatiserve.com.

Upon receipt of the notice:

• All active engineering work on the project will pause immediately.
• A comprehensive audit of hours and deliverables completed will be generated within five (5) business days.
• All completed source code, documentation, and assets up to the point of cancellation will be handed over to the Client upon settlement of the final account balance.

4. Refund Processing Timelines

Where an approved refund or credit balance is determined following the milestone audit, refunds will be issued to the Client's original payment method or designated corporate bank account via NEFT/RTGS/IMPS within 7 to 10 business days from the date of final settlement confirmation.

5. Dispute Resolution & Inquiries

If you have questions regarding an invoice, milestone status, or wish to discuss refund terms, please contact our billing and accounts department: